Refund Policy

This Refund Policy describes how and when we issue refunds for coin purchases made through the website. Coins are an in-game cosmetic and convenience currency — they are not redeemable for cash and have no monetary value once spent.

Eligibility

Coin purchases may be refunded under all of the following conditions:

• The request is made within 14 days of the original PayPal transaction.
• None of the purchased coins have been spent on shop items.
• The coins were not earned through promotions, referrals, or events.
• The transaction has not already been disputed via PayPal or the issuing card.

What is not refundable

• Coins that have been exchanged for any item in the Shop. All shop purchases are final once delivered to the character.
• Coins lost as a result of account sharing, phishing, or account compromise where 2FA was not enabled.
• Promotional coins, referral rewards, and event coins.
• Purchases on accounts that are banned for breach of the Server Rules.

How to request a refund

1. Open a ticket from Support or on our Discord.
2. Include the PayPal transaction ID, the date of purchase, and the master account email used.
3. State the reason for the refund request.

We aim to review every refund request within 3 business days. Approved refunds are issued to the original payment method via PayPal and typically arrive within 5–10 business days.

Chargebacks

Please contact us before opening a chargeback with PayPal or your bank — we can almost always resolve the issue directly. Accounts that initiate chargebacks without contacting support first will be suspended pending review, and any coins from the disputed transaction will be removed.

Server closure

If a server is permanently shut down, unspent coins on the master account are not refundable in cash, but may be transferable to another active L2 Emerge server at the project''s discretion.

Contact

Questions about a refund? Open a private ticket at Support — please do not post payment details in public Discord channels.